Refund Policy

1. Your first subscription payment

If Bolly isn’t right for you, email us within 7 days of your first subscription payment. We’ll refund it in full, as long as you’ve used less than 10% of the credits that came with it. This applies to your first subscription only.

2. Renewals, cancellations and plan changes

• Cancel anytime from your Account page or the billing portal. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again.
• We don’t refund renewals or partly used periods. If your plan renewed by mistake and you haven’t used any credits since the renewal, email us within 48 hours of the charge and we’ll refund it.
• When you upgrade, you pay the prorated difference straight away. When you downgrade, the change takes effect at your next renewal, and there’s no refund for the current period.

3. Credit packs

You can get a refund on a credit pack within 7 days of buying it if you haven’t used any of its credits. Top-up credits are only spent after your daily and plan credits run out, so a pack stays unused until then.

4. Failed generations

You don’t need to ask for these. If a generation fails, or the model refuses the request, the credits it reserved go back to your balance automatically. Credits spent on generations that complete can’t be refunded, even if you don’t like the result, because the model has already done the work. When you’re trying something new, start with a short or low-resolution run.

5. When we always refund

• Duplicate charges or other billing errors on our side.
• Charges made after you cancelled, because of a problem on our side.
• The unused part of a prepaid subscription, if we close your account for any reason other than a breach of our Terms.

6. When we don’t refund

Refunds aren’t available when an account is suspended or closed for breaking our Terms of Service or Responsible AI Policy, or in cases of fraud or abuse of this policy.

7. Purchases sold through Link

Some purchases are sold through Link, Stripe’s merchant-of-record service, and appear on your card statement as “LINK.COM* BOLLY.AI” (“ONELINK* BOLLY.AI” in some countries). You can ask us for a refund under this policy, or contact Link support at support.link.com about the payment. Refunds go back to the original payment method.

8. Your legal rights

Nothing in this policy limits your rights under the consumer protection laws where you live. For example, if you’re a consumer in the EU or the UK, you have the right to withdraw from a purchase within 14 days. If you’ve already used part of the service, we may deduct an amount in proportion to what you used. Wherever the law gives you more than this policy does, the law applies.

9. How to request a refund

Email support@bolly.ai from the address on your Bolly account, with the date of the charge and your receipt or invoice number. We reply within two business days and process approved refunds within five business days. Your bank may take another 5–10 business days to show the refund.