How do credits work?+
Every generation has a credit price that you see in the composer before you hit generate — it depends on the model, the number of images, the clip length and the resolution. Credits are reserved when a run starts and refunded automatically if it fails or the model refuses the prompt.
Do credits expire or roll over?+
Plan credits refill at the start of each billing month and unused ones don't roll over. Free daily credits reset every day at midnight UTC. Top-up credits never expire while your plan is active.
How can I purchase extra credits?+
On any paid plan you can buy a one-time top-up from this page. Top-ups are spent after your monthly credits run out.
Which models can I use on Free?+
Free accounts can run image, audio and tool models with their 10 daily credits. Video, 3D and lipsync models need Starter or higher; Seedance 2.5, Veo 3.1, Kling O3 and Flux 3 need Plus or higher.
Is my subscription renewed automatically?+
Yes. Plans renew monthly or yearly until you cancel from the billing portal. You keep access until the end of the paid period.
Can I change my plan later?+
Any time. Upgrades take effect immediately and are prorated; downgrades apply at the next renewal.
What's your refund policy?+
If Bolly isn't right for you, contact us within 7 days of your first payment for a full refund, as long as you've used fewer than 10% of your credits.
Can I enter my tax information?+
Yes — add your company name and VAT/GST number at checkout; it appears on every invoice.
I have more questions, how can I reach you?+
Email hello@bolly.ai or use the contact page. We answer within two business days.